Frequently asked questions
What time should I arrive and leave?
The keys to your rental are available from 4.30pm.
Departure is before 10am. In pitches, arrivals are from 12pm and departures before 12pm.
Can I invite guests to the campsite?
All visitors must report to reception and pay the entrance fee.
Visitors must leave the campsite by 9pm.
Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children’s and teenagers’ clubs.
What to do on arrival
On arrival, please park your vehicle in the parking lot and report to the campsite reception.
What are the arrival and departure days?
In low season, it is possible to arrive every day of the week.
During school vacations (July and August), it is possible to arrive on Wednesday, Saturday or Sunday for rentals, and every day of the week for pitches.
Are you VACAF approved?
Your La Riviera campsite is not VACAF approved.
Can we pay in instalments?
You can pay in instalments.
A few details: the reservation is accepted when the deposit has been paid (30% of the total amount).
The balance is due 4 weeks before arrival.
If you book less than 4 weeks before arrival, you must pay the full amount by credit card.
The booking is final after receipt of the balance and the deposit.
Are pets allowed?
Pets are allowed at an extra charge.
They must be kept on a leash.
Vaccination certificate and tattoo number required.
We remind you that it is forbidden to leave the animal alone in the accommodation or on the terrace.
Maximum two pets per rental.
Can a minor come to the campsite unaccompanied?
Minors (including emancipated minors) not accompanied by an ascending parent are not accepted.
What payment methods are available for reservations?
You can book your vacation with the following payment methods: credit card, cheque, vacation voucher and cash.
What is the ecological fee?
The Campsite has been taking an ecological approach for many years and now wants to reinforce its actions. As part of our commitment to ecological responsibility, we are obliged to introduce this ecological fee. It amounts to 0.69€ per night and per person, enabling the campsite to implement actions in this direction with the participation of everyone.
The introduction of this fee makes it possible, for example, to finance the reprocessing of waste to accentuate selective sorting, increase the progressive mulching of flower beds and, for the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more ecological products (eco-responsible toilet paper, green cleaning products).
Details and non-exhaustive examples below of the actions implemented by the campsite to preserve the environment and reduce energy consumption.
Waste treatment :
- Household waste sorting (at campsite entrance – check before removing bins)
- Empty campsite garbage cans (3 times a day)
- Information for holidaymakers on display
- Installation of selective sorting bins
- Individual selective sorting bin or bag
- Green waste with shredded branches for mulching
- Permanent paper collection in the campsite (playground, water park…)
Water saving :
- Save water
- Timer valves in sanitary fittings
- Economical showerheads and mousseurs
- Low-pressure water heaters
- Drip irrigation for plantations
- Programmer for night-time watering
- Mulch to prevent evaporation and limit watering
Saving electricity
- Installation of load-shedding devices to limit consumption peaks
- Installation of energy-saving appliances
Gas Management
- Propane gas systems partly produced from biomass
- Choosing environmentally responsible suppliers
Maintenance
- Use of environmentally-friendly cleaning products
Ecological improvements planned for the coming years
- Installation of solar panels (sanitary facilities and accommodation)
- Recycling swimming pool wash water for irrigation purposes
- Installation of recharging stations for electric vehicles (parking lot and at certain locations)
- Setting up a composter
- Green Key” label (grid attached) and link to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/
Do I have to pay for WIFI?
Wifi is extra
Are there any shops on the campsites?
Your campsite has a snack bar and a bar. Other shops can be found in the town center, 3km from the campsite.
Are there any kids’ clubs?
The campsite has a children’s club for ages 4 to 10.
The kids’ club is only open during school vacations.
Is there a welcome booklet?
Your campsite is innovating with a digital welcome booklet. You’ll find all the information you need about the campsite, as well as entertainment programs and much more. You can also download the shortcut to your phone’s home screen.
What style of swimsuit is allowed?
Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.
Do the rentals have TV?
All rentals are equipped with televisions.
Does the campsite have a dumping area for my motorhome?
The campsite does not have the necessary equipment for filling up with water and emptying grey water for motorhomes.
We invite you to visit a service area close to the campsite.
Please do not hesitate to ask our reception staff for further information.