Frequently asked questions
What time should I arrive and leave?
The keys to your rental are available from 4.30pm. Departure is before 10am. In pitches, arrivals are from 12pm and departures before 12pm.
Can I invite guests to the campsite?
All visitors must report to reception and pay the entrance fee. Visitors must leave the campsite by 9pm. Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children’s and teenagers’ clubs.
What to do on arrival
On arrival, please report to the campsite reception.
Are pets allowed?
Pets are allowed at an extra charge, except for 1st and 2nd category dogs. They must be kept on a leash. Vaccination certificate and tattoo number required. We remind you that it is forbidden to leave the animal alone in the accommodation or on the terrace. Maximum two pets per rental.
Can we pay in instalments?
You can pay in instalments. A few details: the reservation is accepted when the deposit has been paid (30% of the total amount). The balance is due 4 weeks before arrival. If you book less than 4 weeks before arrival, you must pay the full amount by credit card. The booking is final after receipt of the balance and the deposit.
How can I book my vacation with my VACAF rights?
Our team is available to make your reservation by telephone. In order to make your reservation, please have your social security number at hand.
What payment methods are available for reservations?
You can book your vacation with the following payment methods: credit card, cheque, vacation voucher, cash and vacation e-cheque.
What happens if you arrive late (because you can’t get to reception during opening hours, for example)?
In case of late arrival, please inform the campsite. Our team will then leave the keys and a description in a letterbox or safe. All details are on the door of your campsite reception.
Can a minor come to the campsite unaccompanied?
Minors (including emancipated minors) not accompanied by an ascending parent are not accepted.
What are the arrival and departure days?
In low season, it is possible to arrive every day of the week. During school vacations (July and August), it is possible to arrive on Saturday or Sunday for rentals and every day of the week for pitches.
Are you VACAF approved?
Your l’Orée du bois campsite is VACAF approved.
What is the ecological fee?
The campsite has been taking an ecological approach for many years and now wants to strengthen its actions. As part of our commitment to environmental responsibility, we are obliged to introduce this ecological fee. The fee is €0.69 per night and per person, enabling the campsite to take steps in this direction with the participation of everyone.
The introduction of this fee will, for example, help to finance the reprocessing of waste to increase selective sorting, increase the progressive mulching of flower beds and, in the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more environmentally-friendly products (eco-responsible toilet paper, green cleaning products).
Details and non-exhaustive examples below of the actions taken by the campsite to protect the environment and reduce energy consumption.
Waste treatment:
- Sorting household waste (at the campsite entrance – check before removing bins)
- Emptying the campsite bins (3 times a day)
- Information for holidaymakers on posters
- Installation of selective sorting bins
- Individual selective sorting bin or bag
Green waste with shredded branches for mulching - Permanent collection of paper in the campsite (play area, water park, etc.)
Saving water:
- Take care to save water
- Timed taps in sanitary facilities
- Water-saving sprayheads and showerheads
- Low-pressure water heaters
- Drip irrigation for planting
- Timer for watering at night
- Mulching to prevent evaporation and limit watering
Saving electricity:
- Installation of load-shedding devices to limit peak consumption
- Installation of energy-saving appliances
Gas management
- Installation of propane gas, partly produced from biomass
- Choice of eco-responsible suppliers
Maintenance
- Use of environmentally-friendly cleaning products
Plans for ecological improvements in the coming years
- Installation of solar panels (sanitary facilities and accommodation)
- Recycling of swimming pool washing water for watering purposes
- Installation of charging points for electric vehicles (car park and on certain pitches)
- Installation of a compost bin
- Obtaining the ‘clef verte’ label (grid attached) and linking the site to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/
Are there any shops on the campsites?
Your campsite has a bar and snack bar open from 17/06/23 to 03/09/23.
Do I have to pay for WIFI?
There is a charge for wifi in the campsite.
Are there any kids’ clubs?
The campsite opens its mini club in July and August for children aged 4 to 10.
Are there any teen clubs?
The campsite doesn’t have a teen club, but offers sports activities in July and August, so your teenagers are very welcome.
Is there a welcome booklet?
Your campsite is innovating with a digital welcome booklet. You’ll find all the information you need about the campsite, as well as entertainment programs and much more. You can also download the shortcut to your phone’s home screen.
What style of swimsuit is allowed?
Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.
Do the rentals have TV?
All rentals are equipped with televisions, except for bungalows, cabins and Coco Sweet.
Does the campsite have a dumping area for my motorhome?
The campsite does not have the necessary equipment for emptying grey water for motorhomes. We invite you to visit a service area close to the campsite. Please do not hesitate to ask our reception staff for further information.